Returned · Booked · LoggedThe phone
Missed calls returned and appointments booked in your schedule.
For healthcare practices and groups
Applied AI for healthcare administration.
Make more time for care. Hand off the admin work. Keep the day for patients.
The admin work grew. The team didn't.
FirstOps brings together the platform, the people who put it to work inside your practice, and the plan for what to change first.
The platform
One operating layer for the AI-native practice.
Your schedule, claims and calls in one record. Agents that work from it. Your team in charge of both.
Platform · Knowledge
Know what is going wrong, before someone calls to tell you.
Your schedule, claims and calls in one place. It tells you what is slipping and what to do about it, and answers questions from your own records, with the source shown.
Needs you this morning31 of tomorrow’s appointments unconfirmed at Riverside14 open denials past 20 days, $4,120Follow-up list at Hillcrest not worked in 9 days
Which location is losing the most this week, and to what?
Riverside. Thirty-one of tomorrow’s appointments are unconfirmed and six slots are open this week. Its denials are the oldest in the group; most are missing information and can be resubmitted.
| Location | Unconfirmed tomorrow | Open slots this week | Denials past 20 days | |
|---|---|---|---|---|
| Riverside | 31 | 6 | $1,910 | Needs the front desk |
| Hillcrest | 12 | 9 | $640 | Follow-up list not worked |
| Main Street | 4 | 2 | $1,570 | On track |
Source schedule, call log and remittances, Mon 5 OctPractice Northside Health (example)
Platform · Agents
The admin work,handed off.
Built for your practice and supervised by your staff.
Returned · Booked · Logged
Confirmed · FilledThe schedule
Tomorrow’s unconfirmed appointments called and texted. Open slots filled from your own lists.
Checked · Worked · ApprovedThe claim
Claims scrubbed and submitted. Denials worked and resubmitted, within the rules your billing team sets.
Built for youYour own workflow
We build the one your practice alone needs, like the report someone assembles by hand every Friday. It runs under the same review and record as the others.
Deployment inside your practice.
A FirstOps team builds it with you, on the systems you run, then hands it over and moves to the next workflow.
See the model
A plan for what changes first.
Which workflow first, in what order, and how the practice changes as each one lands.
See the approachYour team stays in charge
What your team decides
You set the rules once: what the agents handle on their own, what they bring to a person first. Most work runs without anyone touching it. Anything sent to a payer follows the approval you choose.
When an agent is wrong
Every action is on the record, with what the agent saw and did. You change the rule, or raise it with the team that built it, not a ticket queue.
What changes for your staff
They keep the screens they use today. They stop doing the repetitive work and start checking it.
Knowledge is read-only; agents act within the rules your team setsBAA signed before we see a recordEvery action logged and reviewableResearch measured on public data →
Start with one number.
The one thing about your practice you most want to move. We show you where it stands, from your own records.
BAA first. No login. Nothing to buy.